General terms and conditions

Payment and debiting
We work with several partners to offer secure payment options. Dintero is one of our partners, and it is through them that you as a customer can choose to pay with Swish and Klarna, among others.

The time at which the money is withdrawn (debited) depends on the payment method you choose and the type of service/goods you order:

- When purchasing at the checkout: When ordering spare parts or booking a transport package, the charge is made directly at the time of purchase at the checkout.

- For repairs: When a repair proposal is approved, the amount will be debited when the work is confirmed or completed, depending on the payment method chosen.

- Payment method: The exact time of debit may vary depending on whether you choose card payment, direct bank or invoice via our payment partners. In the case of invoice, payment is subject to the terms and conditions stated on the invoice.

Delivery

- Delivery time: Normal delivery time for stock items is 3–5 working days.

- Return address: When exercising the right of withdrawal, the goods must be sent to:

Muhammad Hadi Al Rosan

Marmorvägen 5C, 752 44 Uppsala

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal for distance purchases. Please note that the right of withdrawal does not apply to repair services that have been initiated with your consent.

Our range

We offer both new and used bicycles. It is clearly stated in the product description whether a bicycle is used. All spare parts and components (for example from Shimano) that are sold separately or installed during repairs are always brand new.

Right of complaint

We follow the Consumer Purchase Act, which gives you the right to complain about a product for up to 3 years if it is faulty. For used goods, faults are assessed based on the age, price and condition of the product as described at the time of purchase. Complaints must be made within a reasonable time after the fault is discovered.